IT Support Technician

Job Description

As an IT Support Technician, you will deliver critical support to our users in Port Elizabeth, resolving issues and implementing solutions that ensure our technology remains user-friendly and effective.

Responsibilities

• Monitor IT systems for performance and security issues.
• Participate in the development of IT solutions tailored to user needs.
• Respond to technical escalations from junior staff.
• Ensure adherence to established IT policies and procedures.
• Provide mentorship to intern IT support technicians.

Requirements

Education

• Diploma in Computer Science or IT
• Degree in a related field is advantageous

Experience

• 1+ years of experience in technical support

Technical Skills

• Mac OS
• Remote Desktop Tools

Soft Skills

• Teamwork
• Adaptability

Certifications

• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Understanding of IT security best practices: Familiarity with cybersecurity principles and threat mitigation.
• Experience with Cloud services: Hands-on experience with cloud service platforms like AWS or Azure.

Benefits

• Health and wellness allowances
• Sick leave and annual leave benefits
• Support for continuing education
• Team-building activities and events

Company Culture

• Continuous Learning: We promote professional growth through ongoing training and professional development.
• Work-Life Balance: We prioritize a healthy work-life balance and support our team members' well-being.
• Inclusivity: We celebrate diverse backgrounds and strive for an inclusive workplace.