E-commerce Manager

Job Description

Join us as an E-commerce Manager where you will be responsible for driving our online growth. This role involves coordinating with marketing, IT, and logistics to create a cohesive online presence and improving overall customer satisfaction. Your strategic insight will help us capture new market opportunities.

Responsibilities

• Develop and implement effective e-commerce strategies to drive sales growth.
• Manage the e-commerce budget and optimise ROI.
• Oversee the online product catalog, ensuring accurate and engaging listings.
• Collaborate with the marketing team to execute digital marketing campaigns.
• Track and analyse online metrics to assess performance and inform decision making.
• Enhance user experience through website optimisations and A/B testing.
• Lead and mentor a team of digital marketing specialists and analysts.
• Foster partnerships with logistics and customer service to streamline operations.
• Stay abreast of online retail trends and best practices.
• Develop customer loyalty programs and enhance brand visibility.

Requirements

Education

• Bachelor's degree in Marketing, Business, or related field
• Master's degree is a plus

Experience

• 5+ years of experience in e-commerce management or digital marketing

Technical Skills

• SEO/SEM
• Analytics Tools

Soft Skills

• Strategic Thinking
• Communication

Certifications

• Google Analytics Certification
• E-commerce Management Certification

Languages

• English: Fluent

Advantageous

• Familiarity with CRM software: Experience with platforms like Salesforce or HubSpot to manage customer relations.
• Experience with UX/UI design principles: Knowledge of user experience best practices to improve website usability.

Benefits

• Comprehensive health insurance plans
• Flexible working hours
• Annual performance bonuses
• Professional development opportunities

Company Culture

• Innovation: We foster a culture of innovation and creativity, encouraging our staff to think outside the box.
• Collaboration: Teamwork is at the heart of what we do, and we value everyone's input.
• Diversity: We celebrate diversity and strive to create a workplace that reflects varied perspectives.