Restaurant Manager in Durban

Job Description

We are looking for a motivated and experienced Restaurant Manager to oversee our operations in Durban. The ideal candidate will have a proven track record in the restaurant industry, with strong leadership skills and a passion for delivering outstanding customer service. You will be responsible for managing staff, ensuring excellent food quality, and maintaining a welcoming environment for our guests.

Responsibilities

• Lead and inspire the restaurant team to deliver excellent service.
• Manage reservations, customer feedback, and interpersonal relationships.
• Develop menus in collaboration with chefs while maintaining seasonal offerings.
• Conduct regular inspections to ensure cleanliness and organization.
• Establish and maintain relationships with local businesses and community.
• Implement processes to enhance operational efficiency.
• Continuously evaluate the restaurant's performance and customer satisfaction.
• Manage the restaurant's promotional activities.
• Stay updated on industry trends and competitor activities.
• Provide exceptional dining experiences for all guests.

Requirements

Education

• Bachelor's degree in Hospitality Management or related field
• A diploma in Culinary Arts is an advantage

Experience

• 3-5 years of experience in restaurant management

Technical Skills

• Leadership
• Financial Acumen
• Customer Service

Soft Skills

• Communication
• Problem-solving

Languages

• English: Fluent

Advantageous

• Experience with online reservation systems: Familiarity with tools like OpenTable for managing bookings.
• Knowledge of local food trends: Understanding of what consumers are looking for in the local dining scene.

Benefits

• Competitive salary with performance-based bonuses
• Health insurance and retirement plans
• Employee discounts and dining perks
• Opportunities for professional development and training

Company Culture

• Teamwork: We encourage a supportive environment where everyone works together as a team.
• Customer Focus: Our guests are at the heart of everything we do, and we strive to exceed their expectations.
• Sustainability: We are committed to sustainable practices that minimize our impact on the environment.