IT Support Technician

Job Description

Join our dynamic team as an IT Support Technician in Durban, where you will play a crucial role in providing technical support and enhancing user experience. Your responsibilities will include diagnosing hardware and software issues, conducting installations, and providing user training while ensuring customer satisfaction through excellent service.

Responsibilities

• Provide first-level support for hardware and software issues.
• Set up new user accounts and manage access permissions.
• Troubleshoot and resolve IT-related queries promptly.
• Install and configure software applications and operating systems.
• Maintain and repair hardware components as necessary.
• Educate users on best practices and IT policies.
• Document issues and resolutions in the ticketing system.
• Assist with inventory management for IT equipment.
• Collaborate with other departments to enhance IT services.

Requirements

Education

• Diploma in Information Technology or related field

Experience

• 2+ years of experience in IT support or similar role

Technical Skills

• Windows Operating System
• Networking
• Hardware Diagnostics

Soft Skills

• Customer Service
• Problem-solving

Languages

• English: Fluent

Advantageous

• A+ Certification: CompTIA A+ certification demonstrating proficiency in IT support.
• Experience with ticketing systems: Familiarity with helpdesk software and issue tracking.

Benefits

• Competitive salary with performance bonuses.
• Medical aid and pension fund contributions.
• Paid time off and flexible working hours.
• Training and professional development opportunities.

Company Culture

• Innovation: We encourage innovative thinking and solutions within our teams.
• Teamwork: Collaboration is at the core of our success, and we value teamwork.
• Continuous Improvement: We believe in continuous training and upskilling of our employees.