IT Support Technician

Job Description

We are on the lookout for a dedicated IT Support Technician to join our vibrant team in Port Elizabeth. The ideal candidate will be responsible for troubleshooting hardware and software issues, providing technical support to our clients, and ensuring smooth operations in our IT departments. Strong communication skills and a proactive attitude are essential.

Responsibilities

• Manage help desk tickets, ensuring timely resolution.
• Perform routine audits of systems and software.
• Assist with cybersecurity measures and data protection protocols.
• Develop user manuals and training materials for software applications.
• Collaborate with IT team members to improve service delivery.
• Stay current with new technologies and advancements in IT support.

Requirements

Education

• Bachelor's degree in Computer Science or a related field

Experience

• 3+ years of experience in IT or technical support roles

Technical Skills

• Active Directory
• Help Desk Software

Soft Skills

• Problem-Solving
• Customer Service

Certifications

• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Experience in a customer-facing role: Previous experience providing IT support or services directly to customers.
• Familiarity with cybersecurity practices: Basic understanding of cybersecurity measures and protocols.

Benefits

• Comprehensive health benefits for employees and their families
• Generous leave policies including sick leave and personal days
• Training and certification reimbursement
• Flexible working conditions

Company Culture

• Inclusivity: We embrace diversity and foster an inclusive environment where all voices are heard.
• Work-Life Balance: We promote a healthy balance between work and personal life for our employees.
• Community Involvement: We actively participate in community initiatives to give back to our local communities.