IT Support Technician

Job Description

As an IT Support Technician, you'll be at the forefront of our IT operations, providing top-notch support to our users and ensuring their technical issues are resolved promptly. Our ideal candidate is keen on technology, has excellent troubleshooting skills, and is passionate about helping others navigate their IT challenges.

Responsibilities

• Resolve technical support tickets in a timely manner.
• Assist in the configuration and management of network devices.
• Conduct user training sessions on IT tools and best practices.
• Implement security measures to protect internal systems.
• Coordinate with IT teams to enhance overall service delivery.
• Evaluate and recommend IT solutions to improve efficiency.
• Assist in backups and disaster recovery processes.
• Engage in regular software updates and patch management.
• Maintain and optimize IT inventory.
• Participate in team meetings to discuss ongoing IT projects.

Requirements

Education

• Bachelor's degree in Computer Science or IT related field
• Relevant professional certifications are advantageous

Experience

• 2+ years in a similar IT support role

Technical Skills

• Linux OS
• VPN & Remote Access
• Help Desk Tools

Soft Skills

• Organizational Skills
• Teamwork

Certifications

• ITIL Foundation
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Familiarity with PowerShell or scripting languages: Ability to automate routine tasks using scripting.
• Knowledge of cloud services (e.g., Azure, AWS): Experience in leveraging cloud platforms for IT operations.

Benefits

• Health, dental, and vision insurance.
• Flexible work arrangements.
• Annual performance bonuses.
• Employee assistance programs.

Company Culture

• Diversity and Inclusion: Our team is diverse, inclusive, and passionate about what we do. We embrace varied perspectives.
• Continuous Learning: We provide ongoing training and development opportunities to ensure our team stays ahead in the fast-paced IT landscape.
• Community Engagement: We are committed to giving back to the community through various initiatives.