Hospitality Manager

Job Description

We are searching for a passionate Hospitality Manager to oversee our operations in Pietermaritzburg. The ideal candidate will have extensive experience in managing hotel or restaurant services, focusing on delivering outstanding customer experiences while effectively leading a diverse team. Join us to elevate our hospitality standards.

Responsibilities

• Supervise hotel staff and provide guidance in their roles.
• Ensure all guests receive a personalized experience during their stay.
• Prepare reports on hotel performance and guest satisfaction.
• Engage with guests to understand their needs and preferences.
• Implement cost-saving measures without compromising service.
• Maintain relationships with suppliers and vendors.
• Stay updated on industry trends and apply best practices in hospitality.

Requirements

Education

• Degree in Business Management is also acceptable
• Postgraduate qualification in Hospitality Management is an advantage

Experience

• 5-7 years of experience at a managerial level in hospitality

Technical Skills

• Event Management
• Revenue Management

Soft Skills

• Negotiation
• Adaptability

Certifications

• Wine and Spirit Education Trust (WSET) Certification

Languages

• English: Fluent

Advantageous

• Hands-on experience with budgeting and forecasting: Experience in financial planning is crucial for a Hospitality Manager.
• Customer loyalty program management experience: Experience developing effective customer loyalty programs will be a plus.

Benefits

• Comprehensive health benefits
• Performance bonuses and incentives
• Career development opportunities and training
• Employee discounts on services

Company Culture

• Innovation: Innovation is at our core; we encourage innovative ideas from our staff to enhance guest experiences.
• Diversity and Inclusion: We embrace diversity and believe that inclusive practices lead to vibrant, creative teams.