IT Support Technician

Job Description

As an IT Support Technician, you will play a crucial role in ensuring the stability and efficiency of our IT systems. Your expertise will directly contribute to resolving technical issues, providing day-to-day support, and maintaining our IT infrastructure.

Responsibilities

• Deliver high-quality technical support to ensure staff productivity.
• Respond promptly to support requests and maintain communication with users.
• Compile reports on support tickets and IT issues for management.
• Collaborate with IT team members to enhance system performance.
• Conduct system backups and recovery procedures as necessary.
• Ensure compliance with company IT security policies.

Advantageous

• Experience with Linux operating systems: Familiarity with Linux-based systems is a plus.
• Knowledge of ITIL framework: Understanding ITIL principles to improve service management.

Benefits

• Competitive salary
• Health and wellness benefits
• Opportunity for professional development
• Flexible working hours

Company Culture

• Team Spirit: We believe in a collaborative environment where team effort is valued.
• Professional Growth: Opportunities for training and advancement are provided to all employees.
• Work-Life Balance: We support a healthy work-life balance to promote employee well-being.