IT Support Technician

Job Description

We are on the lookout for a skilled IT Support Technician to join our team in Stellenbosch. The successful candidate will be responsible for troubleshooting issues, providing technical support to users, and ensuring the smooth operation of IT equipment and systems. You’ll play a crucial role in maintaining user satisfaction and facilitating efficient IT processes.

Responsibilities

• Handle inbound technical support queries via phone, email, or ticketing system.
• Identify, diagnose, and resolve technical problems for users across multiple platforms.
• Conduct regular system checks and preventative maintenance to minimize downtime.
• Create and maintain technical documentation for processes and procedures.
• Assist in the setup and configuration of new hardware and software.
• Work closely with IT management to provide feedback and suggest improvements to systems.
• Train end-users on IT systems and how to effectively use technology.
• Research and implement solutions for recurring technical issues.
• Actively contribute to team meetings and share knowledge with peers.

Requirements

Education

• Relevant IT certifications are a plus.

Experience

• 3+ years in a similar support role preferred.

Technical Skills

• Active Directory
• Remote Support Tools

Soft Skills

• Customer Service
• Time Management

Certifications

• Microsoft Certified: Azure Fundamentals
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Scripting knowledge: Basic understanding of scripting languages like Python or PowerShell.
• Experience in cybersecurity practices: Awareness of security protocols and practices in IT.

Benefits

• Competitive salary and performance bonuses
• Health, dental, and vision insurance
• Retirement savings plan with company contribution
• Opportunities for professional development and training

Company Culture

• Inclusive Environment: We foster an inclusive workplace where everyone’s contributions are valued.
• Work-Life Balance: We promote a healthy work-life balance for all employees.
• Open Communication: Transparency and open dialogue are key elements of our culture.