IT Support Technician

Job Description

We are on the lookout for a skilled IT Support Technician to join our team in Stellenbosch. The successful candidate will be responsible for troubleshooting issues, providing technical support to users, and ensuring the smooth operation of IT equipment and systems. You’ll play a crucial role in maintaining user satisfaction and facilitating efficient IT processes.

Responsibilities

• Act as the primary point of contact for all IT support inquiries and issues.
• Resolve technical issues in a timely and effective manner and escalate if necessary.
• Assist with the installation and configuration of IT equipment.
• Provide backup and recovery support for critical data and applications.
• Collaborate with team members to improve service levels and customer experience.
• Monitor and evaluate IT activity logs for suspicious behavior.
• Ensure compliance with IT policies and procedures.
• Participate in ongoing training and professional development.
• Provide solutions and workarounds for less common technical challenges.

Requirements

Education

• Relevant IT certifications are a plus.

Experience

• 3+ years in a similar support role preferred.

Technical Skills

• Active Directory
• Remote Support Tools

Soft Skills

• Customer Service
• Time Management

Certifications

• Microsoft Certified: Azure Fundamentals
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Scripting knowledge: Basic understanding of scripting languages like Python or PowerShell.
• Experience in cybersecurity practices: Awareness of security protocols and practices in IT.

Benefits

• Comprehensive health and wellness benefits
• Flexible working hours and potential for remote work
• Employee assistance programs
• Team-building and social events

Company Culture

• Inclusive Environment: We foster an inclusive workplace where everyone’s contributions are valued.
• Work-Life Balance: We promote a healthy work-life balance for all employees.
• Open Communication: Transparency and open dialogue are key elements of our culture.