IT Support Technician

Job Description

We are currently seeking an IT Support Technician to join our team in Johannesburg. The ideal candidate will be responsible for providing technical support to our staff, troubleshooting issues, and ensuring smooth operation of IT systems. A strong background in IT support and excellent communication skills are essential.

Responsibilities

• Provide first-line support and escalate issues as needed.
• Develop and maintain a knowledge base of common issues and solutions.
• Ensure compliance with IT policies and procedures.
• Participate in IT projects and initiatives as required.

Requirements

Education

• Diploma in IT or related field
• Bachelor's degree in IT or related field is a plus

Experience

• 3+ years of experience in technical support roles

Technical Skills

• Linux
• Help Desk Software

Soft Skills

• Customer Service
• Time Management

Languages

• English: Fluent

Advantageous

• Certification in ITIL: Knowledge of ITIL framework for IT service management.
• Experience with cloud services.: Familiarity with cloud computing platforms and support.

Benefits

• Comprehensive health benefits
• Performance bonuses
• Flexible working arrangements
• Discounts on tech products and services

Company Culture

• Continuous Learning: We invest in our team's growth through training and skill development.
• Work-Life Balance: We support a healthy balance between work and personal life.
• Community Engagement: We encourage our employees to participate in community service and outreach programs.