IT Support Technician

Job Description

Join our dynamic team as an IT Support Technician, where you will be responsible for providing top-notch technical support to our staff and clients. Your expertise in troubleshooting and systems management will help keep our IT systems running efficiently, contributing to the success of Tech Innovations Inc. Enhance your career in a supportive and collaborative work environment.

Responsibilities

• Respond to IT support requests via email, phone, and in-person.
• Document support interactions and resolutions in the ticketing system.
• Install, configure, and upgrade computer systems and peripherals.
• Monitor IT systems and proactively address any issues.
• Assist in training staff on new technologies and best practices.

Requirements

Education

• Diploma in Information Technology or related field
• Bachelor's degree is advantageous

Experience

• 2-3 years of experience in IT support or related field

Technical Skills

• Windows OS
• Networking
• Help Desk Software

Soft Skills

• Communication
• Problem-solving

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Modern Desktop Administrator

Languages

• English: Fluent

Advantageous

• Experience with IT ticketing systems: Familiar with managing IT support requests and resolutions.
• Knowledge of Active Directory: Understanding of user management and permissions in an Active Directory environment.

Benefits

• Medical aid contribution
• Paid time off
• Flexible working hours
• Career development opportunities

Company Culture

• Team Collaboration: We believe in working together to achieve common goals, fostering an environment of support and respect.
• Innovation: Our team is encouraged to think creatively and innovate to solve problems effectively.
• Professional Growth: We value continuous education and provide opportunities for training and skill development.