Help Desk Analyst

Job Description

We are looking for a proactive Help Desk Analyst to provide high-quality IT support services. You will be tasked with resolving IT issues, assisting users with technical queries, and maintaining documentation of interactions. This role is essential to ensuring seamless operations within our organization.

Responsibilities

• Troubleshoot network connectivity issues.
• Assist users with password resets and account access.
• Coordinate with third-party vendors for hardware repairs.
• Support the implementation of IT projects as needed.
• Communicate effectively with non-technical staff to assist with their inquiries.

Requirements

Education

• Technical qualification in Computer Science or IT
• Relevant certifications (e.g., CompTIA A+, ITIL) are a plus

Experience

• 3+ years in a help desk or technical support position

Technical Skills

• macOS
• Remote Support Tools

Soft Skills

• Communication Skills
• Teamwork

Certifications

• CompTIA A+
• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Familiar with cloud services: Knowledge of cloud-based applications and their integration.
• ISO/IEC 27001 Awareness: Understanding of information security standards and their relevance.

Benefits

• Generous leave policies including public holidays
• Support for further education and training
• Monthly team-building events
• Positive and inclusive company culture

Company Culture

• Respect and Integrity: We value integrity and encourage a respectful workplace where all are heard.
• Continuous Improvement: In our team, we prioritize continuous learning and skills enhancement for better service.
• Work-Life Balance: We promote a healthy work-life balance to sustain high morale and productivity.