IT Support Technician

Job Description

As an IT Support Technician in East London, you will play a crucial role in supporting our end-users with their technical needs. This position demands a proactive approach to troubleshooting and a commitment to providing top-notch service to enhance user experiences.

Responsibilities

• Respond promptly to internal and external support requests.
• Provide technical assistance and support for incoming queries.
• Perform routine maintenance on IT equipment to ensure reliability.
• Work alongside other IT staff to improve support processes.
• Create user accounts and manage permissions.
• Assist in the development and implementation of IT policies and procedures.
• Report recurring problems to management for further analysis.
• Conduct periodic system checks to prevent issues.
• Coordinate with vendors for repair and maintenance of equipment.
• Stay updated with the latest industry trends and technologies.

Requirements

Education

• Bachelor's degree in Computer Science or related field

Experience

• 2+ years of experience in a technical support role

Technical Skills

• ITIL Foundations
• Virtualization Technologies

Languages

• English: Fluent

Advantageous

• Experience with Help Desk Software: Knowledge of ticketing systems like Jira or ServiceNow.
• Knowledge of Cybersecurity Best Practices: Awareness of IT security principles and protocols.

Benefits

• Competitive salary based on experience
• Health and wellness benefits
• Continuous training and development opportunities
• Room for growth within the company

Company Culture

• Collaborative Environment: Our team thrives on collaboration and open communication.
• Employee Development: We prioritize continuous learning and professional growth for our employees.
• Diversity and Inclusion: We celebrate diversity and promote an inclusive workplace for all.