IT Support Technician

Job Description

As an IT Support Technician in our Port Elizabeth office, you will play a vital role in assisting users with their IT challenges. From fixing hardware issues to providing training on software tools, your expertise will be crucial in maintaining our technological efficiency.

Responsibilities

• Offer first-line support for technical issues faced by users.
• Manage and track service requests from users.
• Ensure all IT equipment is functioning and up to date.
• Document solutions for common issues to enhance the knowledge base.
• Follow up with users to ensure that issues are fully resolved.
• Work with vendors to resolve hardware and software problems.
• Contribute to IT projects and initiatives.
• Promote IT security awareness among all employees.

Requirements

Education

• IT certification (CompTIA A+, Network+)
• Bachelor's degree in IT or related field is preferred

Experience

• 3+ years of experience in IT support services

Technical Skills

• Mac OS
• Help Desk Software

Soft Skills

• Teamwork
• Adaptability

Certifications

• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Familiarity with VoIP technologies: Experience with VoIP systems and management.
• Experience with mobile device management: Proficiency in managing mobile devices in an organizational context.

Benefits

• Comprehensive medical aid coverage
• 15 days annual leave plus public holidays
• Professional development opportunities
• Performance bonuses based on evaluations

Company Culture

• Innovation: We embrace creative ideas and innovative solutions in our approach.
• Inclusivity: We value diverse perspectives and inclusivity in the workplace.
• Work-life Balance: We encourage a healthy work-life balance for all employees.