IT Support Technician

Job Description

Looking for an IT Support Technician to enhance our technical team in Bloemfontein. You'll troubleshoot and resolve IT-related issues while providing top-notch support to our user base.

Responsibilities

• Support the management of IT infrastructure.
• Implement updates and upgrades to existing systems.
• Assist users with software applications and help desk queries.
• Provide feedback on common issues to improve IT support processes.
• Create and maintain user manuals and documentation.

Requirements

Education

• Relevant qualification in IT support or a related field

Experience

• Minimum of 2 years of experience in IT support

Technical Skills

• Active Directory
• Microsoft Office Suite

Soft Skills

• Time management
• Team player

Certifications

• Microsoft Certified: Azure Fundamentals
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Knowledge of backup solutions: Experience with backup systems and data recovery processes.
• Experience in project management: Familiarity with handling IT projects from inception to completion.

Benefits

• Comprehensive health insurance
• Annual bonuses based on performance
• Flexible working hours
• Support for ongoing education and training

Company Culture

• Supportive Leadership: Our leaders are approachable and encouraging, fostering a culture of open communication.
• Community Engagement: We actively participate in community service and social responsibility initiatives.
• Work-Life Balance: We promote a healthy work-life balance with flexible schedules to support our team members.