IT Support Technician

Job Description

We are seeking an IT Support Technician to join our dynamic team in East London. The ideal candidate will provide technical support to our clients and internal teams, ensuring optimal performance of IT systems.

Responsibilities

• Deliver exceptional customer service to users.
• Perform regular checks on IT equipment and report any faults.
• Assist with software installations and upgrades.
• Maintain an organized IT support desk and manage inventory.
• Work with vendors for procurement of IT supplies.

Requirements

Education

• Diploma in IT Support or related field
• Bachelor's degree in Information Technology is a plus

Experience

• Minimum 2 years of experience in a technical support role

Technical Skills

• Networking concepts
• Hardware support

Soft Skills

• Communication
• Adaptability

Certifications

• Microsoft Certified: Azure Fundamentals
• CompTIA Network+ Certification

Languages

• English: Fluent

Advantageous

• Project management experience: Understanding of project management principles and methodologies.
• Exposure to cybersecurity practices: Knowledge of cybersecurity measures and best practices.

Benefits

• Comprehensive health insurance
• Remote work options
• Employee assistance programs
• Regular team-building activities

Company Culture

• Team Collaboration: We value collaboration and teamwork, ensuring all voices are heard in the decision-making process.
• Inclusive Workplace: Diversity and inclusion are core to our values, promoting a culture where everyone feels welcome.
• Openness to Change: We embrace change and continuously seek out new ways to improve our processes and offerings.