IT Support Technician

Job Description

We are seeking an IT Support Technician to join our vibrant team in Bloemfontein. The ideal candidate will be well-versed in troubleshooting hardware and software issues, providing top-notch customer support, and ensuring the smooth operation of IT systems.

Responsibilities

• Utilize ticketing systems to manage and track support requests.
• Engage in proactive monitoring of IT systems to preemptively address issues.
• Participate in IT projects as required.
• Continually enhance personal knowledge of new technologies and improve service delivery.
• Assist with implementing IT policies and procedures to enhance system security.

Requirements

Education

• Degree in Computer Science or IT

Experience

• 3+ years of experience in a technical support role

Technical Skills

• Linux OS
• Remote Support Tools

Soft Skills

• Adaptability
• Customer Service

Certifications

• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Project Management Skills: Ability to assist in managing projects and tasks effectively.
• Knowledge of cybersecurity principles: Understanding of basic cybersecurity practices.

Benefits

• Comprehensive health and dental cover
• Employee assistance programmes
• Flexible hours and remote work options
• Skill development and training sessions

Company Culture

• Inclusivity: We are committed to creating a diverse and inclusive environment where everyone feels welcome and valued.
• Continuous Learning: We promote a culture of learning, encouraging employees to pursue personal and professional development.
• Work-Life Balance: We value the well-being of our employees and prioritize a healthy work-life balance.