Hospitality Manager

Job Description

We are seeking a Hospitality Manager in Johannesburg who will oversee daily operations and ensure outstanding service delivery throughout the hotel. The ideal candidate will have a passion for hospitality and a proven track record of leading teams to achieve high customer satisfaction ratings.

Responsibilities

• Lead hotel operations while ensuring a focus on guest experience.
• Train and mentor staff to uphold high service standards.
• Manage budgeting and forecasting for operational expenses.
• Develop and implement policies to enhance operational efficiency.
• Review and analyze guest feedback to improve service delivery.
• Coordinate special events and meetings held at the hotel.
• Develop and maintain effective communication channels with all departments.
• Ensure compliance with health and safety regulations and standards.

Requirements

Education

• Bachelor's degree in Hotel and Restaurant Management or related field
• Professional certifications in hospitality are an advantage

Experience

• 5 years of relevant experience in hospitality management

Technical Skills

• Financial Analysis
• Staff Training and Development

Soft Skills

• Interpersonal Skills
• Problem-Solving

Certifications

• Hotel Management Certification
• Food Safety Certification

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Proficiency in multiple languages: Ability to converse with guests in more than one language enhances service delivery.
• Experience with event planning: Experience in organizing and managing events held at the hotel.

Benefits

• Comprehensive health insurance
• Retirement benefits with company contributions
• Flexible working arrangements
• Employee discounts on hotel stays

Company Culture

• Innovation: We encourage innovative thinking and new ideas to enhance our service and operations.
• Professional Development: We support professional development through continuous training and learning programs.
• Community Engagement: We actively engage with the local community and support various initiatives.