IT Support Technician

Job Description

We are on the lookout for an IT Support Technician to join our growing team in East London. In this role, you will be the first point of contact for troubleshooting hardware and software issues, providing top-notch technical support to our clients and ensuring the smooth operation of their systems.

Responsibilities

• Proactively monitor systems for potential issues and performance improvements.
• Create user accounts and manage permissions in line with company policies.
• Assist in network management and troubleshooting.
• Work closely with vendors and suppliers for repairs and maintenance.
• Document all technical processes and updates to share knowledge with the team.

Requirements

Education

• Bachelor's degree in Computer Science or related field

Experience

• 3-5 years of IT support experience, preferably in a corporate environment

Technical Skills

• Active Directory
• Remote Desktop Support

Soft Skills

• Time management
• Teamwork

Certifications

• Microsoft Certified: Azure Fundamentals
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Knowledge of cybersecurity best practices: Awareness of security protocols and measures in IT support.
• Familiarity with ticketing systems: Experience using support ticketing systems like JIRA or ServiceNow.

Benefits

• Health insurance coverage with options for dependents
• Annual bonuses based on performance
• Access to training programs and workshops
• Remote work days and a healthy work-life balance

Company Culture

• Inclusivity: Our workplace values inclusivity and diversity, welcoming all backgrounds.
• Employee Recognition: We celebrate our employees’ successes and recognize their contributions to the company.
• Work-life Balance: We believe in promoting a healthy work-life balance for all staff members.