IT Support Technician

Job Description

As an IT Support Technician, you will play a crucial role in maintaining the technical infrastructure of our organization. You will provide assistance to users, troubleshoot hardware and software issues, and ensure that all systems are up-to-date and functioning correctly. The ideal candidate should have a solid understanding of IT systems, excellent problem-solving skills, and a passion for technology.

Responsibilities

• Provide first-line technical support to users via phone, email, and in-person.
• Install, configure, and maintain hardware and software.
• Troubleshoot network issues and ensure network security.
• Monitor IT infrastructure and perform routine maintenance.
• Keep documentation of support requests and solutions provided.
• Assist in the implementation of new IT systems and upgrades.
• Train users on new technologies and systems.
• Maintain inventory of IT-related equipment.

Requirements

Education

• Diploma in Information Technology or related field
• Bachelor's degree preferred

Experience

• 2+ years of experience in IT support

Technical Skills

• Windows Operating Systems
• Network Configuration
• Helpdesk Software

Soft Skills

• Communication
• Problem-solving

Certifications

• CompTIA A+ Certification
• Network+ Certification

Languages

• English: Fluent

Advantageous

• Experience with Active Directory: Familiarity with managing users and permissions in Active Directory.
• Knowledge of Cloud Services: Understanding of cloud services like AWS or Azure.

Benefits

• Medical aid and benefits.
• Retirement fund with employer contributions.
• Opportunities for career advancement.
• Annual leave and sick pay.

Company Culture

• Innovation: We value creativity and encourage our technicians to come up with innovative solutions.
• Teamwork: Our team-oriented environment promotes collaboration and support among all staff.
• Continuous Learning: We prioritize ongoing education and professional development for our employees.