Technical Support Engineer

Job Description

We are seeking a passionate and skilled Technical Support Engineer to join our team in Pretoria. The ideal candidate will provide exceptional assistance to our clients, ensuring their technical issues are resolved promptly and effectively. This role requires strong troubleshooting skills and a customer-focused approach, working closely with users to enhance their experience with our services.

Responsibilities

• Respond to support tickets and inquiries in a timely manner.
• Provide excellent customer service while resolving technical issues.
• Maintain accurate records of client interactions and support requests.
• Participate in continuous training and development to enhance skills.
• Collaborate with other technical teams to ensure comprehensive support.
• Develop and implement procedures for improved efficiency in support processes.

Requirements

Education

• Bachelor's degree in Computer Science or related field

Experience

• 3+ years of experience in IT support roles or helpdesk environments

Technical Skills

• Remote Support tools
• Database Management

Soft Skills

• Problem-solving
• Team Player

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with cloud services: Understanding of cloud solutions and their implementations.
• Knowledge of scripting languages: Experience with Python or Bash for automating tasks.

Benefits

• Comprehensive health and wellness benefits
• Employee training and development programs
• Work-from-home options available
• Paid time off for holidays

Company Culture

• Innovation: We encourage innovation and creativity at all levels of our organization.
• Transparency: We value open communication and transparency within our teams.
• Supportive Environment: We foster a supportive environment where everyone can thrive and succeed.