Technical Support Specialist

Job Description

Tech Solutions Ltd. is looking for a Technical Support Specialist to enhance our client support. You will handle incoming queries, diagnose technical problems, and provide effective solutions promptly, supported by a collaborative team. Your contribution is vital in maintaining our reputation for quality support in Johannesburg.

Responsibilities

• Engage with clients to ensure full problem resolution and satisfaction.
• Maintain an organized approach to managing support tickets.
• Resolve client inquiries with a focus on customer delight.
• Collaborate with team members to enhance support strategies.
• Monitor and report on recurring technological issues for further action.

Requirements

Education

• Bachelor's degree in Information Technology, Computer Science or similar field

Experience

• 3-5 years of experience in a technical support role

Technical Skills

• Ticketing Systems
• Cloud Services

Soft Skills

• Communication
• Time Management

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with remote troubleshooting: Ability to assist clients remotely using troubleshooting tools.
• Knowledge of software applications: Experience with various productivity software commonly used by clients.

Benefits

• Comprehensive health insurance plan
• Retirement benefits with company contributions
• Bonus structure based on performance
• Opportunities for career advancement

Company Culture

• Inclusivity: We embrace diversity and the unique experiences of our employees.
• Work-Life Balance: We promote a healthy work-life balance and flexible working arrangements.
• Community Engagement: We are committed to giving back to the community through various initiatives.