IT Support Technician

Job Description

Join our team as an IT Support Technician in Bloemfontein, where you will be responsible for delivering high-quality IT support to our clients. This role involves diagnosing and resolving technical issues, managing IT systems, and supporting users with their technology needs.

Responsibilities

• Respond to help desk requests in a timely manner.
• Perform routine maintenance on IT equipment.
• Assist with network troubleshooting and connectivity issues.
• Ensure security updates and antivirus installations are current.
• Provide training sessions for staff on new software or hardware.
• Assist in the implementation of IT projects and strategies.

Requirements

Education

• National Certificate in Information Technology

Experience

• Experience in a similar role is preferred

Technical Skills

• Troubleshooting
• Customer Support Practices

Soft Skills

• Problem-Solving
• Teamwork

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with backup solutions: Knowledge of data backup strategies and tools.
• Scripting skills: Familiarity with PowerShell or bash scripting for automation.

Benefits

• Comprehensive health insurance
• Annual team-building events
• Access to training and certification programs
• Work-life balance initiatives

Company Culture

• Empowerment: We empower our employees to take ownership of their work and drive initiatives.
• Open Communication: We promote transparency and open communication within the team.
• Work-Life Balance: We understand the importance of work-life balance and support flexible working arrangements.