IT Support Technician

Job Description

We are seeking an IT Support Technician who excels at customer service and has strong technical skills to join our team! This role involves assisting users with hardware and software issues and ensuring smooth IT operations within the organization.

Responsibilities

• Identify and escalate serious issues to higher-level IT staff.
• Provide on-site assistance for IT infrastructure projects.
• Ensure all IT equipment is regularly updated.
• Serve as a technical resource for team members.
• Help enforce IT security policies and procedures.
• Participate in continuous improvement initiatives within IT.

Requirements

Education

• Diploma in Information Technology or Computer Science

Experience

• 1+ years of practical experience in IT support

Technical Skills

• Linux OS
• Remote Support Tools

Soft Skills

• Team Player
• Adaptability

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Knowledge of IT Asset Management: Experience in managing IT resources efficiently.
• Familiarity with Backup Solutions: Understanding of backup and recovery processes.

Benefits

• Comprehensive healthcare benefits
• Performance bonuses and incentives
• Flexible working arrangements
• Team-building activities and company events

Company Culture

• Continuous Learning: We encourage ongoing learning and professional development for our team members.
• Respect and Inclusion: A culture that respects diversity and values individual contributions.
• Customer Focus: Our commitment to excellent service drives our goals and operations.