IT Support Technician

Job Description

We are looking for an IT Support Technician to join our dynamic team in East London. In this role, you will be responsible for providing technical support to our clients and ensuring all IT systems run smoothly. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a customer-focused attitude.

Responsibilities

• Diagnose and resolve IT issues in person, over the phone, and via remote support.
• Manage user accounts and permissions in accordance with company policy.
• Ensure IT documentation is up to date and accessible.
• Assist with disaster recovery planning and testing.
• Conduct regular system and network audits to ensure compliance and security.