Reservation and Transportation Ticket Agents and Travel Clerks

Job Description

We are looking for talented Reservation and Transportation Ticket Agents and Travel Clerks to join our dynamic logistics team. The ideal candidate will manage transportation schedules, handle customer inquiries, and ensure timely deliveries.

Responsibilities

• Handle customer service inquiries and assist clients with booking queries.
• Monitor transportation schedules and make adjustments as needed.
• Prepare and maintain records for transport operations.
• Participate in weekly team meetings to discuss logistics strategies.
• Assist with training new team members on processes and systems.

Requirements

Education

• High school diploma or equivalent
• Bachelor's degree in Business Administration is a plus

Experience

• 2-4 years of experience in logistics or customer service

Technical Skills

• GPS Systems
• Microsoft Office Suite

Soft Skills

• Customer Service
• Teamwork

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Advanced Excel Skills: Experience with advanced Excel functions for managing data.
• Customer Relationship Management Knowledge: Familiarity with CRM systems to manage customer interactions.

Benefits

• Attractive salary with performance bonuses
• Comprehensive health care coverage
• Flexible working hours
• Employee development programs

Company Culture

• Client Focus: We are dedicated to providing outstanding service to our clients.
• Diversity & Inclusion: We believe in diversity and creating an inclusive workplace for everyone.