IT Support Technician

Job Description

Join our growing team as an IT Support Technician in East London! The ideal candidate will have a knack for solving technical issues and a passion for providing excellent customer support. Your role will involve troubleshooting hardware and software problems, assisting users with various IT-related inquiries, and ensuring the smooth operation of our IT systems.

Responsibilities

• Manage helpdesk software and track user requests.
• Perform installations, configurations, and repair of various devices.
• Assist with network configuration and troubleshooting.
• Prepare and maintain documentation of IT procedures.
• Help in the development of IT policies and best practices.
• Support IT projects and initiatives as assigned.
• Work alongside the IT team to enhance system performance.
• Provide feedback on system efficiency and user experience.
• Build positive relationships with users to promote technology adoption.
• Assist with inventory management of IT assets and licensing.

Requirements

Education

• Matric certificate required
• Higher Diploma in IT or related field is an advantage

Experience

• 3+ years of experience in IT support

Technical Skills

• Linux Operating Systems
• Virtualisation Technologies

Soft Skills

• Time Management
• Adaptability

Certifications

• CompTIA Network+ Certification
• ITIL Foundation Certificate

Languages

• English: Fluent

Advantageous

• Experience with cybersecurity protocols: Background in implementing cybersecurity measures and protocols.
• Knowledge of mobile device management: Experience managing mobile devices within an organization.

Benefits

• Annual performance bonuses
• Comprehensive health and wellness programs
• Paid time off and holidays
• Friendly and collaborative work environment

Company Culture

• Diversity and Inclusion: We pride ourselves on maintaining a diverse workforce, welcoming individuals from all backgrounds.
• Work-Life Balance: We prioritize the well-being of our employees, offering flexible arrangements to support work-life balance.
• Fun and Engaging Atmosphere: We believe that work should be enjoyable and focus on creating a fun atmosphere for our team.