IT Support Technician

Job Description

Join our vibrant Cape Town team as an IT Support Technician. You’ll play a key role in troubleshooting, supporting, and maintaining our IT systems while providing exceptional service to our internal users.

Responsibilities

• Provide exceptional customer service and support to end-users.
• Assist in maintaining an inventory of IT assets and supplies.
• Conduct regular system check-ups and performance tuning.
• Respond to service desk tickets in a timely manner.
• Participate in IT audits and compliance checks.
• Assist in data backups and disaster recovery efforts.
• Stay updated on the latest IT trends and technologies.
• Assist with mobile device setup and management.

Requirements

Education

• BSc in Computer Science or related field
• Relevant IT certifications are a plus

Experience

• 3+ years of experience providing IT support

Technical Skills

• Server Administration
• Virtualization

Soft Skills

• Attention to Detail
• Teamwork

Certifications

• Cisco Certified Network Associate (CCNA)
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Knowledge of Cybersecurity Principles: Understanding of cybersecurity best practices and measures.
• Experience with Cloud Services: Familiarity with cloud service providers such as AWS or Azure.

Benefits

• Comprehensive health and wellness benefits
• Annual training budget and career development support
• Work-life balance with flexible hours
• Employee recognition programs

Company Culture

• Diversity and Inclusion: We believe in building a diverse team where unique perspectives contribute to our success.
• Growth Mindset: We promote personal and professional growth among our employees through continuous learning.