IT Support Technician

Job Description

As an IT Support Technician in Bloemfontein, you will provide essential support for our IT infrastructure. This entry-level position is perfect for a tech-savvy individual who enjoys helping others and solving problems in a fast-paced environment. If you're looking to start your career in IT, we want to hear from you!

Responsibilities

• Act as the first point of contact for IT support queries.
• Diagnose and resolve technical issues in a timely manner.
• Assist with the management of IT inventory.
• Implement preventative measures to reduce IT issues.
• Communicate effectively with users and provide excellent customer service.
• Keep abreast of new technologies and IT support methodologies.

Requirements

Education

• Relevant IT certifications (e.g. CompTIA A+, Network+) are a plus

Experience

• 2+ years of experience in a technical support environment

Technical Skills

• macOS
• Remote Support Tools

Soft Skills

• Problem-solving
• Teamwork

Certifications

• CompTIA A+

Languages

• English: Fluent

Advantageous

• Scripting skills: Ability to write basic scripts for automation (e.g. PowerShell, Bash).
• Experience in cyber security principles: Understanding of basic cyber security principles and best practices.

Benefits

• Comprehensive medical aid plan
• Performance bonuses
• Flexible working hours
• Access to training programs

Company Culture

• Inclusivity: We celebrate diversity and are committed to building an inclusive workplace.
• Innovation-Driven: We encourage new ideas and creative approaches to problem-solving.
• Work-Life Balance: Our policies are designed to promote a healthy work-life balance for all employees.