IT Support Technician

Job Description

Join our East London office as an IT Support Technician, where you will deliver critical IT support and administration. You will have the opportunity to work with various technologies and solve a range of technical challenges while supporting our client's needs.

Responsibilities

• Respond to technical support requests from staff and clients.
• Diagnose and resolve hardware and software issues efficiently.
• Maintain inventory of IT equipment and supplies.
• Collaborate with other departments to ensure effective IT operations.
• Participate in IT projects and initiatives as required.
• Ensure compliance with IT policies and procedures.

Requirements

Education

• Diploma in Information Technology or related field

Experience

• 2+ years of experience in IT support or helpdesk role

Technical Skills

• Windows OS
• Networking

Soft Skills

• Customer Service
• Communication

Languages

• English: Fluent

Advantageous

• CompTIA A+ Certification: Certification demonstrating proficiency in IT support fundamentals.
• Knowledge of ITIL Framework: Familiarity with ITIL best practices for service management.

Benefits

• Competitive salary
• Health insurance plan
• Retirement savings plan
• Opportunities for professional development and training

Company Culture

• Teamwork: We foster a collaborative workspace that values teamwork and communication.
• Innovation: Encourage innovative thinking and technology adoption among staff.
• Diversity and Inclusion: We are committed to a diverse and inclusive work environment.