Field Service Engineer

Job Description

Looking for a Field Service Engineer in Midrand who will provide exceptional support and service to our clients. This role involves hands-on technical work, problem-solving, and establishing long-lasting client relationships.

Responsibilities

• Execute on-site evaluations for equipment installations.
• Offer post-installation support and training.
• Utilize diagnostic tools and software to identify problems.
• Document all service actions and client feedback.
• Act as a liaison between clients and the engineering department.
• Participate in product development meetings to share customer insights.
• Ensure the highest standards of customer service throughout all interactions.
• Conduct training seminars for junior engineers as needed.
• Prepare service contracts and agreements.
• Stay updated on product innovations within the engineering sector.

Requirements

Education

• Higher Diploma in Engineering or related technical field
• A degree in Engineering is preferred

Experience

• 5+ years of experience in field service roles preferred

Technical Skills

• Diagnostic tools proficiency
• Pneumatic systems expertise

Soft Skills

• Interpersonal skills
• Time management

Certifications

• ISO 9001 Certified
• Certified Safety Professional (CSP)

Languages

• English: Fluent

Advantageous

• Experience in a technical sales role: Background in technical sales is beneficial for client interactions.
• Understanding of quality control systems: Knowledge in quality control processes and standards.

Benefits

• Comprehensive medical aid and retirement benefits
• Paid leave and public holidays
• Support for further education and certifications
• Team-building activities and events

Company Culture

• Continuous Improvement: We foster an environment of continuous improvement, encouraging our teams to grow and develop professionally.
• Respect and Integrity: We uphold respect and integrity in all our dealings, ensuring a positive work environment.
• Diversity and Inclusion: We are committed to fostering a diverse workforce and creating an inclusive company culture.