Customer Service Representative

Job Description

We are seeking a Customer Service Representative to join our team in Pretoria. The successful candidate will be responsible for delivering exceptional customer service and support, responding to inquiries, and resolving issues efficiently. You will play a key role in maintaining customer satisfaction while representing our brand values.

Responsibilities

• Engage with customers to understand their needs.
• Provide feedback on customer trends and issues.
• Work collaboratively with other departments to enhance customer experience.
• Utilize CRM software to manage customer relationships.
• Assist in community outreach and customer engagement initiatives.
• Follow up on customer issues to ensure resolution.
• Help develop training materials and FAQs for the support team.

Requirements

Education

• High school diploma or equivalent
• Bachelor's degree in Business Administration or a related field

Experience

• 2+ years of experience in a call center environment is preferred

Technical Skills

• Helpdesk Software
• Data Entry

Soft Skills

• Active Listening
• Conflict Resolution

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Technical Support Knowledge: Basic knowledge of troubleshooting technical issues is beneficial.
• Customer Relationship Management Training: Experience with CRM training will be an advantage.

Benefits

• Inclusive company culture with team-building activities
• Flexible working arrangements available
• Retirement savings plan with employer contributions
• Wellness programs and initiatives
• Career growth opportunities within the company

Company Culture

• Innovation: We encourage innovative solutions and embrace new ideas to enhance our services.
• Diversity and Inclusion: We celebrate diversity and believe that every voice should be heard, driving our innovation forward.
• Work-life Balance: We support our employees in achieving a healthy balance between work and personal life.