IT Support Technician

Job Description

We are seeking an IT Support Technician based in Bloemfontein to provide technical support for our users. This role involves troubleshooting hardware and software issues, ensuring smooth operations across various systems.

Responsibilities

• Respond to support requests and provide timely resolutions.
• Conduct regular system maintenance and upgrades.
• Network troubleshooting and configuration.
• Coordinate with vendors for service and support.
• Assist in the training of users on IT systems.
• Create guides and documentation for common issues.

Requirements

Education

• Diploma in IT or related field

Experience

• At least 3 years of experience in IT support roles

Technical Skills

• Linux
• Help Desk Software

Soft Skills

• Time Management
• Customer Service

Certifications

• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Knowledge of Scripting Languages: Experience with scripting to automate tasks.
• Familiarity with Cloud Computing Services: Experience with AWS or Azure services.

Benefits

• Comprehensive health coverage
• Performance-based bonuses and incentives
• Generous leave policy
• Continuous professional development

Company Culture

• Continuous Improvement: We foster a culture of continuous learning and improvement for our team.
• Employee Wellbeing: We care about our employees' wellbeing and promote a healthy work-life balance.
• Respect and Integrity: We maintain a workplace built on respect and integrity.