IT Support Technician

Job Description

As an IT Support Technician, your main responsibilities will include offering technical assistance and support to our team in Johannesburg. You'll handle troubleshooting for both software and hardware, ensuring optimal operation of our IT infrastructure. If you have a passion for technology and delivering best-in-class support, we want you on our team!

Responsibilities

• Deliver exceptional customer service during all interactions.
• Keep detailed documentation of all support requests and resolutions.
• Participate in IT projects as required.
• Work on improving IT processes and protocols.
• Ensure compliance with company policies and procedures.

Requirements

Education

• Diploma or Bachelor's degree in Information Technology or related field

Experience

• 2+ years of experience in IT support or technical support role

Technical Skills

• Windows OS
• Hardware Troubleshooting
• Networking
• Active Directory

Soft Skills

• Customer Service
• Problem-solving
• Team Player

Advantageous

• CompTIA A+ Certification: Certification showing foundational skills in IT support.
• ITIL Foundations Certification: Certification in IT service management best practices.

Benefits

• Competitive salary package
• Health insurance and benefits
• Professional development and training opportunities
• Flexible working hours

Company Culture

• Teamwork: We promote a collaborative work environment where ideas flourish.
• Supportive Culture: Our focus is on developing our staff, providing opportunities for growth.