Help Desk Analyst

Job Description

We are currently seeking a Help Desk Analyst to join our team in Bloemfontein. The successful candidate will play a critical role in providing first-level technical assistance to our clients, resolving issues related to hardware, software, and network services. This position is ideal for someone who thrives in a fast-paced environment and enjoys problem-solving.

Responsibilities

• Provide first-level technical support to end-users via phone, email, or in-person.
• Troubleshoot hardware and software issues, including network connectivity problems.
• Set up and configure new user accounts and workstations.
• Document all support interactions in the ticketing system.
• Assist with the installation of software applications and updates.
• Ensure proper asset management and inventory control.
• Collaborate with IT team to implement improvements in support workflows.
• Follow up with users to ensure their issues have been resolved satisfactorily.
• Maintain security and access controls on all devices.
• Conduct training sessions for end-users on software and systems.

Advantageous

• Experience with remote desktop tools: Familiarity with remote support tools like TeamViewer or AnyDesk.
• Understanding of IT service management frameworks: Knowledge in frameworks such as ITIL or COBIT.

Benefits

• Competitive Salary
• Health and Wellness Benefits
• Paid Time Off and Leave
• Professional Development Opportunities

Company Culture

• Teamwork: We encourage teamwork and collaboration across all levels of the organization.
• Innovation: We promote innovation and creativity to improve our services and solutions.
• Respect and Diversity: Our company values respect and diversity, ensuring every employee feels valued.