IT Support Technician

Job Description

As an IT Support Technician, you will be at the forefront of our technology operations in Cape Town. Your responsibilities will include diagnosing and resolving technical issues, performing system upgrades, and ensuring the reliability of IT services. If you are technically savvy and enjoy helping others, this role is perfect for you.

Responsibilities

• Support end-users in a variety of IT-related queries.
• Perform routine checks and maintenance of IT systems.
• Assist with network configuration and troubleshooting.
• Contribute to team meetings to discuss improvements in IT services.
• Manage user accounts and permissions.
• Perform proactive monitoring of systems to prevent downtime.

Requirements

Education

• Degree in Computer Science or related field is preferred

Experience

• 2-4 years of IT support experience

Technical Skills

• Linux OS
• Hardware Troubleshooting

Soft Skills

• Customer Service
• Time Management

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Knowledge of Cybersecurity principles: Understanding of basic cybersecurity practices.
• Experience with VoIP systems: Hands-on experience with VoIP telephony systems.

Benefits

• Comprehensive health and wellness benefits
• Access to professional development courses
• Work-life balance initiatives
• Company-sponsored team building events

Company Culture

• Innovation: We foster a culture of creativity, where new ideas are welcomed and explored.
• Work-Life Balance: We prioritize work-life balance for our employees, supporting flexible working options.
• Employee Recognition: We celebrate our employees’ achievements and contributions regularly.