Tour Guide

Job Description

Join our team in Durban as a Tour Guide! You will be responsible for leading exciting tours, sharing local knowledge, and providing exceptional customer service to ensure every guest has a memorable experience. We are looking for enthusiastic individuals who are passionate about the beauty and culture of South Africa.

Responsibilities

• Design and lead immersive tours that highlight Durban's unique offerings.
• Foster a friendly rapport with guests to enhance their overall experience.
• Stay updated on local events and attractions to provide current information.
• Coordinate with the operations team for smooth tour logistics.
• Document tour activities and report any issues to management.
• Ensure all necessary permits and licenses are maintained for tour operations.

Requirements

Education

• Grade 12 or equivalent
• Degree in Tourism or Hospitality preferred

Experience

• 3+ years of experience leading tours

Technical Skills

• Public Speaking
• Organizational Skills

Soft Skills

• Adaptability
• Customer Service

Languages

• English: Fluent
• Afrikaans: Basic

Advantageous

• Knowledge of local flora and fauna: Understanding South Africa's biodiversity to enhance tour experiences.
• Experience in hospitality: Background in hospitality services to enhance guest interactions.

Benefits

• Health and wellness benefits
• Annual bonuses based on performance
• Employee discounts for tour packages
• Training and development opportunities

Company Culture

• Innovation: We foster innovative thinking to create memorable experiences for our visitors.
• Diversity: We celebrate diversity and embrace different cultures and perspectives within our team.
• Professional Growth: We support continuous learning and provide opportunities for our team to develop their skills.