IT Support Technician

Job Description

We are seeking an IT Support Technician to join our dynamic team. This role involves troubleshooting hardware and software issues, maintaining network systems, and providing excellent customer service to our users. A passion for technology and keen attention to detail are essential.

Responsibilities

• Respond to user inquiries and provide solutions to technical issues.
• Install and support software applications and operating systems.
• Conduct regular maintenance on IT equipment to ensure optimal performance.
• Train users on new technologies and IT best practices.
• Monitor network performance and troubleshoot connectivity issues.
• Collaborate with the IT team on system enhancements and upgrades.

Requirements

Education

• Diploma in Information Technology or related field

Experience

• 2+ years of experience in desktop support and systems administration

Technical Skills

• Linux
• Remote Support Tools

Soft Skills

• Teamwork

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with VoIP systems: Familiarity with VoIP technology and troubleshooting VoIP systems.
• Knowledge of cybersecurity practices: An understanding of basic cybersecurity principles and practices.

Benefits

• Medical aid coverage
• Retirement savings plan
• Paid time off and sick leave
• Professional development opportunities

Company Culture

• Collaboration: We pride ourselves on fostering a collaborative work environment that encourages team input.
• Continuous Improvement: Dedicated to continuous improvement, we support learning and professional growth.