Desktop Support Analyst

Job Description

Join our vibrant IT support team as a Desktop Support Analyst! In this role, you will be responsible for providing on-site technical support, resolving hardware and software issues, and ensuring IT systems run smoothly. Your ability to connect with clients and provide timely solutions will be instrumental in evolving our technical support experience.

Responsibilities

• Provide daily technical support to end users both in person and remotely.
• Diagnose and troubleshoot hardware and software issues.
• Install, configure, and maintain computer systems and peripherals.
• Assist in setting up and managing our IT systems.
• Conduct training sessions for users on new software and technology.
• Document technical solutions and procedures to improve efficiency.
• Maintain record of all hardware and software inventory.
• Collaborate with other IT staff to resolve complex issues.
• Evaluate new software and technology for deployment.
• Communicate effectively with clients to understand their needs.

Requirements

Education

• Bachelor's degree in Computer Science or related field

Experience

• 2-3 years of experience in IT support or a similar role

Technical Skills

• Windows & Linux OS
• Networking Basics
• Active Directory

Soft Skills

• Communication
• Problem-solving

Certifications

• CompTIA A+ Certification
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Experience with remote support tools: Familiar with tools like TeamViewer or AnyDesk for remote troubleshooting.
• Familiarity with cloud services: Experience with platforms like AWS or Azure.

Benefits

• Competitive salary package.
• Medical aid contributions.
• Paid leave and public holidays.
• Opportunities for training and professional development.

Company Culture

• Team Collaboration: We believe in working together and valuing everyone's input to drive our success.
• Innovation Emphasis: Our environment encourages innovative thinking and creative problem solving.
• Supportive Environment: We prioritize a supportive work culture that fosters growth and development.