IT Support Technician

Job Description

Looking for an IT Support Technician eager to contribute to our growing company in Port Elizabeth. This role involves providing technical support, maintaining IT systems, and ensuring smooth operations across our organization.

Responsibilities

• Respond to IT support requests via email, phone, or in-person.
• Investigate and resolve hardware and software issues quickly and efficiently.
• Assist in setup and maintenance of IT equipment, including laptops and desktops.
• Collaborate with IT teams on projects and initiatives.
• Track and report on IT support metrics to improve processes.
• Assist with data backups and restoration procedures.
• Stay current with technology trends to implement upgrades and improvements.

Requirements

Education

• Diploma in IT or related field
• Bachelor's degree is advantageous

Experience

• 2-3 years of experience in an IT support role

Technical Skills

• Windows and Mac OS
• Networking
• Help Desk Software
• Remote Support Tools

Soft Skills

• Customer service orientation
• Time management
• Communication

Certifications

• CompTIA A+ Certification
• ITIL Foundation Certification

Languages

• English: Fluent

Benefits

• Medical aid contributions covered
• Provident fund participation
• Flexible work hours
• Training and development opportunities

Company Culture

• Employee Empowerment: We empower our employees to make decisions and take ownership of their work.
• Innovation: We encourage creativity and innovative thinking to solve complex problems.
• Team Collaboration: Working together is key. We value collaboration across all levels.