IT Support Technician

Job Description

We are on the lookout for an IT Support Technician who is enthusiastic about technology and eager to solve problems. You will provide vital support to our users, troubleshoot hardware and software issues, and contribute to improving our IT services. This role is a fantastic opportunity for someone looking to grow their career in IT support.

Responsibilities

• Provide first-line support for hardware and software issues.
• Configure and troubleshoot network equipment.
• Assist in managing user accounts and access permissions.
• Update and maintain IT documentation and user guides.
• Actively participate in IT projects and system upgrades.
• Support the IT team in ensuring timely resolutions of technical issues.
• Provide feedback on user experiences to improve IT services.

Requirements

Education

• Bachelor's degree in Information Technology or related field preferred

Experience

• 3+ years of experience in IT support or technical support roles

Technical Skills

• Mac OS
• Network Security
• ITIL Foundation Certification

Soft Skills

• Adaptability
• Attention to Detail

Certifications

• CompTIA Network+
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with remote desktop software: Familiarity with tools like TeamViewer or AnyDesk for remote assistance.
• Basic programming skills: Knowledge of scripting languages to automate tasks.

Benefits

• Comprehensive medical aid plan
• Holiday bonuses based on performance
• Flexible working hours
• Access to training and certification programs

Company Culture

• Work-Life Balance: We prioritize a healthy work-life balance to ensure employee well-being.
• Skill Development: We offer opportunities for continuous learning and skill enhancement.
• Inclusivity: We value diversity and promote an inclusive workplace for all.