IT Support Technician

Job Description

Join our Johannesburg team as an IT Support Technician, where you will troubleshoot IT problems and assist users in maximizing their technology. We value creativity, initiative, and a commitment to client satisfaction.

Responsibilities

• Offer first-line support for network and computer-related issues.
• Assist in the ongoing development of the IT infrastructure.
• Conduct regular preventive maintenance on IT equipment.
• Log and manage service requests using a ticketing system.
• Support users with software installations and updates.
• Ensure compliance with company IT policies and procedures.

Requirements

Education

• Diploma or degree in Information Technology or related field

Experience

• 2+ years of experience in IT support or technical support roles

Technical Skills

• Windows and Mac OS
• Networking
• Customer Service

Soft Skills

• Problem-solving
• Communication

Languages

• English: Fluent
• Afrikaans: Basic

Advantageous

• A+ or Network+ Certification: Preferred certifications in IT support or networking.
• Experience with Helpdesk software: Familiarity with ticketing systems and helpdesk software for managing requests.

Benefits

• Medical aid and pension fund contributions
• Flexible working hours
• Training and development opportunities
• A friendly and dynamic work environment

Company Culture

• Team Collaboration: We believe in teamwork and collaboration to achieve our goals.
• Continuous Learning: Our team is committed to ongoing learning and development.
• Inclusivity: We foster an inclusive environment that welcomes diverse perspectives.