IT Support Technician

Job Description

We are on the lookout for a dedicated IT Support Technician to join our vibrant team in Durban. The successful candidate will play a crucial role in providing technical support, resolving hardware and software issues, and ensuring our office IT systems run smoothly. If you are passionate about technology and enjoy helping others, we want to hear from you!

Responsibilities

• Manage help desk tickets and maintain quality support ticketing system.
• Assist in the development of IT policies and procedures.
• Conduct regular audits of IT equipment and software for compliance.
• Respond to user queries in a professional and pleasant manner.
• Set up and configure new user accounts and permissions.
• Develop and maintain a knowledge base of common issues and solutions.
• Support IT projects, including upgrades and new implementations.

Requirements

Education

• Diploma in IT or related field
• Relevant certifications preferred

Experience

• 1+ years of experience in IT support or technical assistance

Technical Skills

• Help Desk Software
• Office Software

Soft Skills

• Teamwork
• Adaptability

Certifications

• Cisco Certified Network Associate (CCNA)
• Microsoft Certified: Windows Server Fundamentals

Languages

• English: Fluent

Advantageous

• Previous experience in a help desk environment: Hands-on experience in a help desk role providing user support.
• Experience in web development: Basic knowledge of HTML/CSS for troubleshooting web-related issues.

Benefits

• Comprehensive health insurance plan
• Generous leave entitlements including sick leave and annual leave
• Training and professional development opportunities
• Flexible working hours and remote working options

Company Culture

• Diversity and Inclusion: We value diversity in our team and are committed to creating an inclusive workplace.
• Continuous Improvement: We believe in continuous learning and make ongoing training a priority.
• Community Engagement: Our team takes part in community service and engagement activities regularly.