IT Support Technician

Job Description

We are in search of a proactive IT Support Technician to join our Johannesburg team. The successful candidate will play a crucial role in providing technical support and maintenance for all IT systems, ensuring smooth operations for our staff and clients. You will be responsible for troubleshooting hardware and software issues, setting up workstations, and delivering excellent customer service.

Responsibilities

• Manage service desk operations to resolve support issues promptly.
• Provide recommendations for hardware and software purchases.
• Develop and maintain technical documentation and user manuals.
• Facilitate communication between users and IT management.
• Identify trends in support requests and suggest improvements.
• Participate in IT projects and contribute to the development of new solutions.

Requirements

Education

• Degree in Information Technology or related field
• CompTIA Network+ Certification is a plus

Experience

• 3+ years of experience in IT support or a related role

Technical Skills

• Linux OS
• Active Directory

Soft Skills

• Analytical Skills
• Teamwork

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Knowledge of cybersecurity principles: Understanding of basic cybersecurity measures and protocols.
• Familiarity with cloud computing concepts: Basic knowledge of cloud technologies and their implementations.

Benefits

• Comprehensive health and wellness benefits
• Annual performance bonuses
• Flexible schedules and remote working options
• Continuous learning and training programs

Company Culture

• Continuous Improvement: We believe in constantly improving our skills and processes.
• Community Engagement: We support community initiatives and encourage employee participation.
• Work-Life Balance: We promote a healthy work-life balance for all our employees.