IT Support Technician

Job Description

We are looking for an IT Support Technician to join our Bloemfontein team. The ideal candidate should possess strong technical skills, be customer-focused, and capable of resolving a variety of IT-related issues in a timely manner. You will play a crucial role in maintaining our IT infrastructure and ensuring optimal performance across all systems.

Responsibilities

• Diagnose and resolve technical issues related to hardware and software.
• Collaborate with IT team on infrastructure improvement projects.
• Provide training and support to end-users regarding IT systems.
• Keep up to date with new technologies and software updates.
• Conduct regular maintenance of IT equipment and software.

Requirements

Education

• Diploma or degree in Computer Science or IT

Experience

• 3+ years in a similar role

Technical Skills

• Mac OS

Soft Skills

• Problem-solving

Certifications

• Microsoft Certified: Azure Fundamentals
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with ticketing systems: Familiarity with tools like JIRA or ServiceNow.
• Basic understanding of cybersecurity principles: Awareness of cybersecurity best practices.

Benefits

• Medical aid and retirement fund
• Paid time off and sick leave
• Professional development programs
• Opportunity for advancement within the company

Company Culture

• Community Engagement: We actively engage in community service and support local initiatives.
• Continuous Improvement: We believe in continuous improvement and regularly provide training for our staff.