IT Support Technician

Job Description

We are seeking a dedicated IT Support Technician to join our Bloemfontein office. Your responsibilities will include diagnosing and resolving technical issues, maintaining IT equipment, and training users on new software and systems.

Responsibilities

• Respond promptly to support tickets and inquiries.
• Investigate and resolve technical issues with efficiency.
• Manage and document technical processes and procedures.
• Assist with hardware repairs and maintenance.
• Monitor system performance and make recommendations for improvements.
• Support users with software installations and updates.
• Maintain effective communication with users regarding pending issues.

Requirements

Education

• Diploma in IT or Computer Science
• Bachelor's degree in IT preferred

Experience

• 2+ years of relevant experience

Technical Skills

• Active Directory
• VPN Support

Soft Skills

• Adaptability
• Teamwork

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Familiarity with remote desktop tools: Experience with tools like TeamViewer or AnyDesk for remote support.
• Knowledge of cloud services: Understanding of cloud service offerings and configuration.

Benefits

• Comprehensive health insurance plan
• Paid time off and flexible working hours
• Access to ongoing training and certification programs
• Supportive team culture and environment

Company Culture

• Employee Development: We invest in our employees' professional growth through training and mentorship.
• Work-Life Balance: We prioritize work-life balance to ensure our employees' well-being.
• Diversity and Inclusion: We are committed to maintaining a diverse and inclusive workplace.