Retail Manager

Job Description

As a Retail Manager in Johannesburg, you will take charge of managing store operations, developing team members, and driving sales. This is a great opportunity for someone with retail experience who enjoys working in a fast-paced environment and has a strong customer service focus.

Responsibilities

• Implement effective sales processes to drive results and ensure profitability.
• Manage and resolve customer inquiries and complaints in a professional manner.
• Lead regular team meetings to discuss sales targets, store status, and employee performance.
• Work with the marketing team to plan local events and promotions to increase footfall.
• Prepare detailed reports on sales performance and operational issues for management review.

Requirements

Education

• Bachelor's degree in Retail Management or related field
• Master's degree may be beneficial

Experience

• 5+ years of experience in retail operations or management

Technical Skills

• Inventory Management Systems
• E-commerce Platforms

Soft Skills

• Analytical Skills
• Communication

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Bilingual in English and Afrikaans: Proficiency in both English and Afrikaans to effectively communicate with diverse customer base.
• Familiarity with CRM Systems: Experience in using Customer Relationship Management systems to enhance customer service.