IT Support Technician

Job Description

Become an IT Support Technician with us and take on a critical role in ensuring the smooth operation of IT services. You will troubleshoot issues, manage service tickets, and assist in system upgrades. If you have a passion for technology and a desire to help others, we want to hear from you.

Responsibilities

• Manage helpdesk inquiries and ensure accurate ticket tracking.
• Diagnose and repair hardware malfunctions in a timely manner.
• Assist with backup and recovery processes to protect data.
• Stay up to date with emerging technologies and best practices.
• Support remote users with IT-related issues.
• Participate in IT projects as required to enhance service delivery.

Requirements

Education

• Bachelor's degree in Computer Science or related field
• Relevant IT certifications are preferred

Experience

• 0-2 years of experience in IT support or related fields

Technical Skills

• Active Directory
• Office 365

Soft Skills

• Teamwork
• Adaptability

Certifications

• Microsoft Certified: Azure Fundamentals
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with remote support tools: Familiarity with tools for providing remote assistance.
• Basic scripting knowledge: Knowledge of PowerShell or similar scripting languages.

Benefits

• Comprehensive health insurance
• Retirement plan with company match
• Work-life balance initiatives
• Professional development training

Company Culture

• Team Collaboration: Collaboration is key; we encourage teamwork on all projects.
• Continuous Learning: We invest in our team's learning and development.
• Work-life Balance: We prioritize work-life balance for all our employees.