IT Support Technician

Job Description

Join our forward-thinking IT Support team as an IT Support Technician in Durban! You’ll be responsible for diagnosing and resolving technical issues, managing support tickets, and maintaining a high level of customer service. This role is ideal for someone who loves problem-solving and wants to expand their technical skills in a supportive environment.

Responsibilities

• Act as the first point of contact for users experiencing IT issues.
• Perform system diagnostics to identify hardware/software malfunctions.
• Manage user accounts and permissions in accordance with company policy.
• Escalate complex issues to relevant technical teams.
• Maintain a proactive approach to ensure minimal downtime.

Requirements

Education

• Relevant IT certifications preferred.

Experience

• 2+ years in a technical support role.

Technical Skills

• Active Directory
• Remote Support Tools

Soft Skills

• Effective Communication
• Team Player

Certifications

• ITIL Foundation Certification
• Cisco Certified Entry Network Technician (CCENT)

Languages

• English: Fluent

Advantageous

• Exposure to IT Security Practices: Understanding of basic IT security measures and protocols.
• Knowledge of VoIP Systems: Familiarity with Voice over IP technology and telecommunication systems.

Benefits

• Performance bonuses based on goals achieved
• Access to an Employee Assistance Program
• Annual team retreats and social events
• Flexible work arrangements considered

Company Culture

• Innovation-Driven: We prioritize innovation in all we do and encourage employees to contribute ideas.
• Supportive Environment: We foster a supportive and empowering culture, helping team members thrive.
• Community Engagement: We actively participate in community development initiatives.