IT Support Technician

Job Description

We are searching for an IT Support Technician eager to provide outstanding customer service while ensuring system stability. Your role will involve diagnosing technical issues, setting up computers, and providing training to clients. The right candidate will have a passion for technology and helping others, making IT accessible and efficient.

Responsibilities

• Timely response to user inquiries and technical challenges.
• Assist with the development of IT policies and procedures.
• Ensure data backups are performed regularly and securely.
• Implement security measures to protect the IT environment.
• Create and maintain documentation for IT processes and procedures.
• Participate in team meetings to discuss performance and improvements.

Requirements

Education

• Diploma in IT or related field
• Degree in Computer Science is preferred

Experience

• 2+ years of experience in an IT support role

Technical Skills

• Linux OS
• Active Directory

Soft Skills

• Teamwork
• Time management

Languages

• English: Fluent

Advantageous

• ITIL Certification: Knowledge of IT service management best practices.
• Experience in Office 365 administration: Hands-on experience managing Office 365 environments.

Benefits

• Comprehensive health insurance package
• Annual bonus based on performance
• Flexible work environment
• Access to training and development resources

Company Culture

• Innovation: Our culture fosters creativity and encourages innovative problem-solving.
• Flexibility: We support flexible working arrangements to help maintain a work-life balance.
• Employee Recognition: We recognize and celebrate the achievements of our team members, large and small.